Refund policy

At Sawdust, we want you to be completely satisfied with your purchase.

Returns

We accept returns within 14 days of delivery if the item meets the following conditions:

• Item is unused

• Item is in its original condition

• Item is in original packaging

Non-Returnable Items

The following items cannot be returned:

• Custom or personalized products

• Items marked as final sale

• Used or damaged items caused by customer misuse

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed and applied to your original payment method within 5–10 business days.

Return Shipping

Customers are responsible for return shipping costs unless the product arrived damaged or defective.

Damaged Items

If your item arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging.

Contact

For return requests, contact us at:

Email: sawdustdesignstudio@gmail.com